Why can’t I request a schedule change for Slang Online Classes?

Our priority is to provide you with quality support and the necessary tools for your professional development. That's why our methodology focuses on progressive accompaniment with teachers who can get to know your needs over a cycle, and assist you along the way. Your commitment is crucial for progress, which is why we have established schedules for Slang Online Classes. Each week, the teacher will accompany you, providing a coherent and progressive curriculum.

However, we understand that sometimes you may not be able to attend your classes. Considering this, our evaluation system allows for up to 20% absence at the same level. Additionally, if you cannot attend, we offer the following options:

• Access to the recording of your class: You can request it by writing to support@slangapp.com and you will have access for a period of seven (7) calendar days after the class has taken place.

• Permanent schedule change: Available for customers who choose this option, defined as a change in the schedule that spans a minimum of thirty (30) days with the same schedule pattern.

Customers with a permanent change subscription are entitled to one (1) modification per calendar month, as long as this change maintains the same schedule pattern for at least thirty (30) days.

To request it, you can write to support@slangapp.com before the 25th of each month. The request will be processed between the 26th and the 30th of the current month and will be considered for implementation in the following month, subject to availability.

📌Remember: It's important that you respond to the survey we send you to indicate your schedule preferences so that we can assign the one that best suits your needs.