If an employee doesn’t feel comfortable or challenged enough in their current level, can I request a change?

Yes. However, you should consider that this can vary depending on the type of class:

Slang Online: The change can be made from a lower level to a higher one, or vice versa. For example: a learner who is currently in Beginner 2 can request a change to Beginner 1 or Elementary 1. As long as there is availability within the requested group, we can make the change immediately.

Private Online and VIP Online: In both cases, the change will depend on the groups your company has, which will allow us to transition the learner between them. For example: if you only purchased three groups, the level distribution would be as follows:

Beginner 1: will cover learners from Beginner 1 and Beginner 2, starting with Beginner 1 content.
Elementary 1: will cover learners from Elementary 1 and Elementary 2, starting with Elementary 1 content.
Intermediate 1: will cover learners from Intermediate 1, Intermediate 2, and Intermediate 3, starting with Intermediate 1 content.

To request a change, you can send an email to support@slangapp.com, keeping in mind that the approval of this change will be subject to the availability of the requested level, class schedule, and capacity within the group.

📌Remember: learners can change levels in their Online Classes (in accord with the conditions explained above), but they must complete the course they are currently studying in the Learn App, even if it belongs to a lower level than the class.

For example: if one of your employees is in Beginner 1 level in their Online Classes and wants to be moved to Beginner 2, it is possible to do so, but they must still complete their Beginner 1 course in the Learn App before moving on to the next level.

Our priority at Slang is to satisfactorily address these types of requests to ensure your employees have a unique learning experience. However, some logistical limitations may arise and affect the desired change, so our recommendation is for all learners to complete the level they were in at the time of the transition. This way, progression will be smoother and clearer for them once they advance to the next level.